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Refund policy

Right of withdrawal

The following goods, among others, are excluded from the consumer's statutory right of withdrawal:

Goods that can spoil quickly or whose use-by date would be exceeded quickly,

Goods that are delivered sealed and are unsuitable for return for reasons of health or hygiene, provided that the seal has been removed after delivery,

It is therefore pointed out that there is no right of withdrawal for our entire range of goods, as the freezer chain can no longer be fully traced after delivery.



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